How to Send an Online Condolence

Step #1 - Navigate to Condolences and Tributes then View Condolences.

Step #2 - From the top of the page, click the button / gray bar called "Leave a condolence".

Step #3 - Enter a name. This should be the name of the person who is leaving the condolence message.

Step #4 - Enter an email address. This should be the email address of the person who is leaving the condolence message.

Step #5 - Enter a condolence message.

Step #6 - Click on the check box below the Message entry box if you wish to make the condolence message private (optional).

Step #7 - Click the Post Condolence button.

Step #8 - At this point, there is the option to provide feedback about this service. Either enter a comment and select Submit Comment, or select No Thanks.

Step #9 - Once the condolence has been submitted, if an online visitor navigates back to the View Condolences page, there will be options to change privacy settings, modify the condolence, or remove it completely.

Step #10 - Only public condolences will be displayed within the Book of Memories. Private condolences will not be shown.

Families can view all of the private condolences either by using the Family Login feature or having their email set up within the Condolence Email List. Both can be done within the client editor.